Effective Date: August 18, 2023

Thank you for choosing UPickedMe as your online dating platform. We are committed to providing you with an exceptional experience while using our services. This Refund Policy outlines the terms and conditions related to refunds for our free monthly service with the option to buy tokens. Please read this policy carefully before making any purchases or using our services.

1. Refund Eligibility for Token Purchases:

1.1. Token Purchases: UPickedMe offers the option to purchase tokens that can be used for various premium features and interactions on the platform. Tokens are non-refundable except under the circumstances outlined below.

1.2. Refund Criteria: Refunds for token purchases will be considered under the following circumstances:

a. Technical Issues: If you experience technical issues preventing you from using the purchased tokens or accessing premium features, and our support team is unable to resolve the issue within a reasonable timeframe.

b. Unauthorized Transactions: If there is evidence of an unauthorized transaction involving your account, and you report it to us promptly.

c. Dissatisfaction with Premium Features: If you are not satisfied with the functionality or quality of the premium features associated with the purchased tokens, and you communicate your dissatisfaction to us within 7 days of the purchase. These cases will be reviewed and processed by UPickedMe withing 24 hours of receipt.

2. Refund Process:

2.1. Contact Support: To request a refund, please contact our Customer Support team at support@upickedme.com or use our onsite live chat system. Provide relevant details regarding your

2.2. Investigation: Our team will review your refund request and may require additional information to assess your eligibility for a refund. Please cooperate with our support team during this process.

2.3. Refund Decision: We will notify you of our decision regarding your refund request within 3 business days. If your refund request is approved, the tokens in question will be processed and reapplied to your account.

3. Non-Refundable Situations:

3.1. User Behavior Violations: Token purchases made by users who violate our Terms of Service, Code of Conduct, or engage in fraudulent activities are not eligible for refunds.

3.2. Unused Tokens: Tokens that have been purchased but not used within the UPickedMe platform are not eligible for refunds.

4. Changes to Refund Policy:

UPickedMe reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.

5. Contact Us:

If you have any questions, concerns, or feedback about our Refund Policy, please contact our Customer Support team at support@upickedme.com or our live chat.

By using UPickedMe's services and making token purchases, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.

Thank you for being a valued member of the UPickedMe community.